Welcome to Voetspoor! These Terms of Service (“Terms”) govern your use of our website voetspoor.co.za (the “Site”) and the products we offer, including purchasing laser-cut, engraved, and canvas products. By using our Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Orders and Payment

• All prices are listed in South African Rand and are subject to change without notice.
• We accept secure payments via Yoco or direct EFT.
• Orders are not confirmed until payment is received and processed.
• We reserve the right to refuse or cancel any order at our sole discretion, including for pricing errors or suspected fraud.

2. Shipping and Delivery

• Orders are dispatched for courier delivery or made available for collection only upon the completion of the entire order.
• Delivery timelines vary based on the chosen delivery method.
• Please pay attention when entering your delivery address. Voetspoor does not take any responsibility for incorrect addresses or mistakes, and there might be an additional cost and added delivery time should the couriers fail to deliver the parcel.

For door-to-door delivery, the expected delivery times are as follows:

• 3 to 5 working days for major areas.
• 5 to 7 working days for outlying and rural areas.
• An email with a tracking number will be sent following the courier collection of the order.
• For collections directly from our store, the designated location will be added to your order.
• An email informing you that your order is ready for collection will be send to you.
• Voetspoor is not responsible for delays caused by carriers, customs, or incorrect shipping information.

3. Returns and Refunds

• Due to the custom nature of many of our products, returns are accepted only for defective or damaged items.
• You must notify us within 7 days of receipt for eligible return or refund requests.
• We may request photos or additional documentation to assess the issue.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be paid by EFT.
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to us.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

4. Prohibited Uses

You agree not to use the Site or Services:

• For any unlawful purpose.
• To infringe upon or violate our intellectual property rights or the rights of others.
• To upload viruses or malicious code.
• To spam, phish, or otherwise interfere with the operation of the Site.

5. Limitation of Liability

To the maximum extent permitted by law, Voetspoor shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Site or Services.

6. Disclaimer

Our Site and Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Site will be uninterrupted or error-free.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the updated Terms.

8. Contact Us

If you have any questions about these Terms or about our products, please contact us shop@voetspoor.co.za